fd999's Privacy Policy — Your Information, Our Responsibility
Every piece of your information at fd999 is protected by SSL encryption and strict security measures. We believe transparency is the foundation of a truly safe gaming experience.
This privacy policy applies to the fd999 platform. Please read it carefully, as it explains how we collect, use, and keep your personal information secure. By using our platform, you are considered informed of the terms of this policy.
Introduction & Applicability
fd999 is a safe and transparent online gaming platform for players in Bangladesh. Your privacy is a fundamental right to us, and we give that right the highest importance. This privacy policy sets out how fd999 handles the personal information collected through our website, application, or any of our services.
This policy applies to all registered users, visitors, and anyone who interacts with our services in any way. This policy should be read alongside our Terms & Conditions and Responsible Gaming policy.
What Information We Collect
fd999 only collects information that is genuinely necessary to provide our services. We may collect the following types of information:
2.1 Information You Provide Directly
- Identity Information: Full name, date of birth, national identity card number (where applicable).
- Contact Information: Email address, mobile number, home address.
- Financial Information: bKash, Nagad, Rocket, Upay, or bank account details needed to complete transactions.
- Account Information: Username, password (stored in encrypted form), and security questions and answers.
- Verification Documents: Documents required for identity and age verification.
2.2 Information Collected Automatically
- Technical Information: IP address, browser type and version, operating system.
- Usage Information: Time of visits to our site, browsing patterns, session duration.
- Device Information: Device identifier, screen resolution, and network connection type.
- Cookies & Similar Technologies: Cookies are used to improve the experience on our platform (see section 6 below for details).
2.3 Information Received from Third-Party Sources
In some cases we may receive information from identity verification services, fraud prevention agencies, or payment processors (such as bKash, Nagad). This information is used only to ensure the quality and security of our services.
Purpose of Using Your Information
fd999 uses your personal information for the following legitimate purposes:
- Account Management & Verification: Registration, login, age verification, and identity confirmation.
- Processing Financial Transactions: Deposits, withdrawals, and bonus processing — all our payment channels (bKash, Nagad, Rocket, Upay, and bank transfer) are operated securely.
- Providing Customer Support: Enabling our 24/7 support team to resolve your questions and complaints.
- Ensuring Responsible Gaming: Monitoring playing patterns to identify potential risks and provide assistance.
- Fraud & Abuse Prevention: Protecting account security and countering dishonest activity.
- Service Improvement: Analysing user experience to improve the quality of the platform.
- Relevant Communications: Sending important updates, security alerts, and relevant promotional information (with your consent).
fd999 never sells your personal information or transfers it to third parties without reason. Details about information sharing are described below.
Data Storage & Security
We follow industry-standard technical and administrative practices to keep your personal information secure:
4.1 Technical Safeguards
- SSL Encryption (SSL/TLS): All data transmission on our platform is protected by the highest-grade encryption technology.
- Password Hashing: Your password is never stored directly; it is encrypted using a strong hashing algorithm.
- Firewall & Intrusion Detection: Our server infrastructure operates under a multi-layered security framework.
- Secure Payment Gateway: All financial transactions are processed through PCI-DSS compliant payment processors.
4.2 Administrative Safeguards
- Staff access to personal information is restricted to the minimum necessary ("need to know" principle).
- Regular security audits and vulnerability assessments are conducted.
- Regular data security training is provided to staff.
4.3 Data Retention Period
We retain your information only for as long as necessary. In general, information from an active account may be retained for a defined period after the account is closed, subject to specific legal obligations. Once that period has passed, the information is securely deleted or anonymised.
Disclosure & Third Parties
fd999 may share your information with third parties in the following limited circumstances:
| Recipient | Reason for Sharing | Type of Information Used |
|---|---|---|
| Payment Processors (bKash, Nagad, Rocket, Upay, Bank) | Completing and verifying transactions | Necessary financial and identity information |
| Identity Verification Services | Confirming age and identity | Name, date of birth, identity document information |
| Technology & Infrastructure Providers | Platform operation and maintenance | Limited technical information, under contract |
| Fraud Prevention Agencies | Account security and prevention of misconduct | Information relating to suspicious transactions |
| Law Enforcement Agencies | Compliance with legal obligations | As required by court or authority order |
Outside the circumstances listed above, fd999 never transfers your personal information to third parties. All our third-party service providers operate under confidentiality agreements and are not permitted to use the information they receive for their own purposes.
Cookie Policy
The fd999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help make our platform more functional and personalised.
6.1 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and basic functionality. Without these cookies the platform will not work properly.
- Functionality Cookies: For remembering your preferences, language settings, and personalised experience.
- Analytics Cookies: To understand which parts of the website are used most — this information helps improve the quality of our services.
- Security Cookies: For fraud detection and account protection.
6.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important features of the platform from working.
Your Rights & Choices
As a user of the fd999 platform, you have the following rights regarding your own information:
- Right to Access: The right to ask what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, except where legal obligations apply.
- Right to Restrict Processing: The right to object to the processing of your information in certain cases.
- Right to Opt Out of Marketing: The right to opt out of promotional emails or messages at any time.
- Right to Data Portability: The right to receive your information in a structured, commonly used format.
To exercise these rights, contact our support team. We will do our best to respond as quickly as possible after verifying your request.
Protection of Children & Minors
fd999 is a responsible platform and we strictly provide services only to those aged 21 and above. Our services are not intended for minors.
We do not knowingly collect personal information from any minor. If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please contact us.
International Data Transfers
For the purposes of our services, your information may in some cases be transferred to servers or service providers located outside Bangladesh. Such transfers are always carried out under appropriate protective measures.
For international data transfers, fd999 ensures that:
- Adequate data protection measures are in place in the destination country or organisation.
- Data transfers are conducted under contractual protections.
- Only the minimum necessary information is transferred.
Data Breach Management
If a data breach occurs for any reason and there is a possibility of significant risk to your rights and freedoms, fd999 will notify you within a reasonable time.
Our incident response plan includes:
- Immediate incident detection and response procedures.
- Prompt and clear notification to affected users.
- Steps to limit damage and prevent recurrence in the future.
Policy Changes
fd999 may update this privacy policy from time to time. If there are significant changes, we will notify you in the following ways:
- Sending a notification to your registered email.
- Displaying a relevant notice when you log in to the platform.
- Updating the "Last Updated" date at the top of this page.
Continued use of the platform after an update indicates that you are aware of the revised policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in the bottom corner of our site
- Language: Support is available in Bengali and English
fd999's privacy team will do its best to respond as quickly as possible upon receiving your message. Your privacy and data protection are our highest priority.
Also see our Terms & Conditions and Responsible Gaming pages to learn more. We want your experience at fd999 to be completely safe and transparent.