fd999's Commitment to Responsible Gaming
Gaming is for entertainment — not stress. fd999 gives you all the tools and support you need to stay in control.
Why Does the Age Limit Matter?
fd999 firmly believes that online gaming is an entertainment medium strictly for adults. To open an account and play on our platform, you must be at least 21 years old. Access by minors is completely prohibited and we make no exceptions on this.
If there is anyone under 18 in your household or nearby, keep password protection enabled on your device and use browser parental controls. Never share your fd999 account with anyone else.
Is Gaming Affecting Your Life?
If you feel that betting is having a negative effect on your finances, relationships, or mental health, take action now. Contact us via fd999's live chat or email ([email protected]) — our team is ready to help in Bengali, 24/7.
Tools to Keep You Safe
fd999 gives every player the ability to control their own gaming experience. The tools below are free and available to use at any time.
Deposit Limit
Set a cap on how much you deposit daily, weekly, or monthly. Once set, reductions take effect immediately; increases require a set cooldown period.
Financial ControlSession Time Limit
Decide in advance how long you will play in one session. When the time is up, fd999 will automatically send you an alert.
Time ManagementTime-Out
Need a short break? Take a time-out from 1 day up to 6 weeks. During this period you will not be able to log in.
Temporary BreakSelf-Exclusion
If you are experiencing long-term issues, choose a permanent or extended self-exclusion. Your account will be closed and promotional communications will stop.
Long-Term ProtectionLoss Limit
Set a maximum amount you can lose within a given period. Once the limit is reached, the game will stop automatically.
Loss CapSupport & Advice
Contact us via our 24/7 live chat or at [email protected]. Speak in Bengali — our specialist team is always ready to help.
24/7 SupportHow to Set Limits?
Setting limits on fd999 is straightforward and can be done at any time from your account settings.
Log in to your account
Go to your personal account on fd999 and click the profile icon in the top right corner.
Go to the "Responsible Gaming" section
From the account settings menu, select the "Responsible Gaming" option — this is where you will find all the protection tools.
Choose the limit you want
Deposit limit, loss limit, session time, or time-out — set whichever one you need.
Confirm and save
Confirm the change. If a restriction is reduced, it will take effect after the applicable cooldown period.
Contact us if you need help
If you have any trouble or want to activate self-exclusion, let us know directly via live chat or at [email protected].
What Does Responsible Gaming Mean?
Online gaming is a legitimate form of entertainment — just like watching a film or playing sport. At fd999 we believe that with the right mindset and awareness, gaming stays safe and enjoyable. Responsible gaming means staying aware of your budget and time, keeping losses within limits, and having realistic expectations about winning.
Gaming should never be considered a source of income. The outcome of casino games is entirely random — no strategy or past result determines future results. All games on fd999 are operated to ensure fair play and there is no way for any player to be deliberately disadvantaged.
Our research shows that the majority of players game responsibly. However, for some people gaming can become a problem — this is not their fault, but rather a health issue. fd999 is always ready to offer support in those situations.
Remember: placing more bets to recover lost money is never a solution. This behaviour is called "chasing losses" and it is a key sign of problem gaming. If you find yourself in this situation, stop playing immediately and reach out to us for support.
Check Yourself
Answer the questions below honestly. If the answer to more than one is "yes", consider seeking support.
- Are you betting beyond your means and feeling regret afterwards?
- Do you feel the urge to bet more to win back money you have lost?
- Is gaming causing problems in your relationships with family or friends?
- Are you neglecting work, studies, or daily responsibilities to play?
- Have you tried to stop or cut back on gaming but been unable to?
- Are you borrowing money or spending savings to cover gaming costs?
- Do you feel restless, irritable, or anxious when you are not gaming?
Our Commitment to You
fd999 is committed to building a safe and transparent gaming environment. We believe every player should have full control over their gaming experience. Toward that goal, we are continuously improving our protection tools.
SSL encryption is used on our site to keep your personal and financial information secure. All games on fd999 are operated impartially to ensure fair play.
Our customer support team is available in both Bengali and English, 24 hours a day, 7 days a week. For any concerns about gaming, setting limits, or questions about self-exclusion, speak to us directly via live chat or at [email protected].
Always treat gaming as a leisure activity. Your happiness and peace of mind are what matter most to fd999. Play to have a good time — never carry the burden of losses.
Enjoy Responsibly — Welcome to fd999
Play responsibly and enjoy the entertainment. We are always here for any support you need.